Frequently Asked Questions
Everything you need to know about your Stars & Strauss shopping experience.
How long does shipping take?
Standard domestic shipping typically takes 3 to 5 business days, while international orders may take 7 to 14 business days depending on your location and customs processing.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Simply visit our returns portal to initiate a prepaid shipping label.
How do I determine my size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options through Klarna and Afterpay.
Are your materials sustainably sourced?
At Stars & Strauss, we prioritize ethical manufacturing. 80% of our current collection is made from organic cotton, recycled polyester, or Tencel to minimize our environmental footprint.
Can I change or cancel my order after it's placed?
To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by contacting our customer support team via live chat.